Cancellation Policies
Flexible options for your peace of mind. Transparent terms for every stay, because plans can change.
schedule Understanding Your Timeline
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Booking Confirmed
Your reservation is secured. You have a full refundable period starting immediately after booking confirmation for most rates.
verified_user 100% Refundable
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48 Hours Before Check-in
This is the standard cancellation deadline. Cancellations made after this point may incur a fee equivalent to the first night's stay.
warning Partial Refund / Fee Applies
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Check-in Day
The non-refundable period begins. No-shows will be charged the full amount of the reservation.
Rate Policies
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Standard Rate
Our most popular flexible option. Ideal if your travel plans might change due to work or weather.
- checkFree cancellation up to 48 hours before check-in
- checkNo prepayment required
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Non-Refundable
Best value for committed travelers. Enjoy a discounted rate in exchange for fixing your dates.
- checkLowest price guarantee
- closeNo refunds upon cancellation
Frequently Asked Questions
How do I cancel my reservation?expand_more
You can cancel directly through our website by using the "Manage Booking" tool on this page. Simply enter your booking ID and email address. Alternatively, you can click the cancellation link found in your confirmation email.
When will I receive my refund?expand_more
Refunds are processed immediately by our system upon cancellation. However, depending on your bank or credit card provider, it may take 5-7 business days for the funds to appear in your account.
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Manage Booking
Need to cancel? Find your booking to see your options.
Need personal assistance?
Our concierge team is available 24/7 to help with special requests.