Privacy Policy
Last Updated: October 24, 2023
At Divine Homes Resort, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, use our AI booking assistant, or stay at our properties. We believe in transparency and want you to feel secure when planning your stay with us.
1. Information We Collect
We collect several types of information to provide and improve our service to you:
- check_circlePersonal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City.
- check_circleUsage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2. AI & Booking Assistant
Our website features an AI-powered booking assistant designed to help you find the perfect accommodation. When you interact with our AI assistant, the content of your conversation, including preferences, dates, and any personal details you share, is processed to provide relevant recommendations. This data is stored securely and is used solely to facilitate your booking process and improve the AI's accuracy. We do not sell your conversation data to third parties.
3. Use of Data
Divine Homes Resort uses the collected data for various purposes:
Service Provision
To provide and maintain our Service, including facilitating your bookings and payments.
Notification
To notify you about changes to our Service or the status of your reservation.
Have questions about your data?
Our Data Protection Officer is available to answer any questions regarding this Privacy Policy.